Employer Agent Services

This Service model empowers people with long term care needs to stay in their own home, and to choose and employ caregivers of their choice, within their individualized budget. The member becomes the employer of record with decision-making authority over hiring, firing, training and scheduling caregivers.  The member/employer receives the care they need, when they need it, from people they know and trust.  The member/employer designates Fiscal Assistance (FA) as the employer agent.

As the Employer Agent, Fiscal Assistance Inc. (FA) is appointed to comply with many of the administrative employer obligations so the member/employer has peace of mind that an expert is handling those duties on their behalf.

Fiscal Assistance has been providing Self- Directed Employer Agent services since 2005.  The Employer Agent staff at FA is committed to supporting Self-Directed Services and providing individualized, timely and excellent customer service.  Our knowledgeable staff is here to assist the member, their employees and support team every step of the way. 

FA is a member of the National Resource Center for Participant-Directed Services (NRCPDS) and serves on the Fiscal Management Services Steering committee.  This committee provides guidance to the NRCPDS in developing best practices throughout the nation. 

1. Personalized Intake
   From the beginning, you will have an Enrollment Coordinator available to provide face to face (one on one) assistance with all of the initial employer and employee paperwork.  We explain the process, answer questions and assist with reviewing and completing the paperwork to help you get started.
2. A Team Who Cares
   When you choose FA, you have full access to all of our friendly, caring, and knowledgeable Employer Agent team, who is committed to providing you the best possible service. You will know our team members by name and have a direct extension and email to reach them.   You can rely on our team to respond to all of your inquiries, questions and concerns quickly and professionally.  We are here to support you, your employees, and your support team.
3. We are committed to Self-Direction
   We believe you have the power to make decisions and truly control your life.  This includes authority over financial resources available for support services, authority to determine the goals and nature of support services, and authority to hire the people who will provide those supports.  When you have choice and control, it allows you to get what you need, pay only for what you get… spend money more efficiently, explore alternatives and adjust your supports as your needs change.   (Wisconsin’s Self-Determination guiding principles)
4. Our Expertise
   Fiscal Assistance is committed to sharing our fiscal expertise to help you maintain your independence and determine what mix of supports and services works best for you within your budget. Our Employer Agent team remains current on employment laws and regulations and shares them with you, your employees and support team to ensure everyone complies with employment laws.

   We have state of the art Employer Agent software specifically designed for Fiscal Employer Agents.  It has been completely customized for our workflow from the beginning new member application, to processing payroll, to filing year-end paperwork.