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Electronic Visit Verification (EVV)

Effective November 2, 2020, the Wisconsin Department of Human Services is requiring EVV use for Medicaid covered personal care and supportive home care services.

Questions? Contact the EVV Helpdesk:

evv@fiscalassistance.org
608.733.6258

What is EVV?

EVV is an electronic system that uses technologies (mobile phone app, a landline or a small digital device) to verify that authorized services were provided.

Workers will be required to send information at the beginning and end of each visit, in addition to submitting their paper timesheet, to an EVV system, including:
 

  • Who receives the service
  • Who provides the service
  • What service is provided
  • Where service is provided
  • Date of service
  • Time in and time out

Wisconsin’s EVV Informational Video

We invite you to watch and share our informational video about EVV. Sam Self-Determined and Pat Provider will walk you through the basics of EVV and answer some common questions.

Wisconsin’s EVV Informational Video

We invite you to watch and share our informational video about EVV. Sam Self-Determined and Pat Provider will walk you through the basics of EVV and answer some common questions.

Download the EVV Handbook.

Download the EVV Handbook.

FAQs

What is EVV?

Electronic Visit Verification (EVV) is a system that uses technology to verify that authorized services were provided. Workers will be required to send information to an EVV system at the beginning and end of each visit, including:
▪ Who receives the service.
▪ Who provides the service.
▪ What service is provided
▪ Where service is provided.
▪ Date of service.
▪ Time in/time out.

Are Live-In Caregivers required to use EVV?

Live-in caregivers are exempt from participation in EVV. A person is considered a live-in caregiver if they have proof that their legal address is the same address as the person they are providing care for. Contact FA if you are uncertain of your live-in caregiver status.

Do I still need to turn in timesheets?

Yes, timesheets are still required. EVV is an additional step. Failure to turn in timesheets will result in a delay of pay.

Why implement EVV?

Wisconsin State Department of Health Services (DHS) is implementing EVV to be in compliance with the federal 21 st Century Cures Act. This is mandatory for Medicaid programs in all states. The Centers for Medicare & Medicaid Services (CMS) will fine state programs if they do not implement EVV.

How does EVV fit into a self-direction model?

Fiscal Assistance is committed to maintaining the integrity of members self-directing their services as an employer of their workers in accordance with Federal and State mandates.

Why haven’t I received any information about EVV from FA yet?

Covid-19 has resulted in a significant delay in the ability to train employers and employees. You will be contacted regarding when you should begin using EVV. We appreciate your patience as we implement EVV.

When does EVV start?

FA began rolling out EVV at the beginning of November 2020. Covid-19 has resulted in a significant delay in the ability to train employers and employees. You will be contacted in regard to when you should begin using EVV. We appreciate your patience as we implement EVV.

Where can I find more information on EVV training materials?

What is MVV, TVV, and FVV?

  • MVV is a form of electronic visit verification that uses the Sandata Mobile App. Find more information here.
  • TVV is a form of electronic visit verification that uses the employer’s landline telephone.
    TVV page. Find more information here.
  • FVV is a form of electronic visit verification that uses a fixed device. This is
    used when MVV and TVV is unavailable. Find more information here.

Not sure which EVV method is right for you? Click here for help deciding.

Will EVV require internet access?

  • An onsite internet connection is not needed to check in and out on the mobile app. The encrypted visit information can be uploaded at a later time when an internet connection is available. No internet connection is required through TVV or FVV.

Will EVV require internet access?

  • An onsite internet connection is not needed to check in and out on the mobile app. The encrypted visit information can be uploaded at a later time when an internet connection is available. No internet connection is required through TVV or FVV.

What happens if I forget to clock in or clock out?

When you remember, call 608-733-6258 or email evv@fiscalassistance.org. Leave the following information:

  • Your name
  • The name of the person(s) you provide care for
  • Clock in time
  • Clock out time