Electronic Visit Verification (EVV)

Effective January 1, 2022, the Wisconsin Department of Human Services is requiring EVV use for Medicaid-covered personal care and supportive home care services. All non-live-in caregivers are required to use EVV to get paid and NO LONGER submit timesheets to Fiscal Assistance (FA).

How EVV Works

Caregivers use the Evvie web app or mobile app (available for smartphone & tablet) to electronically record their start and end times of each work shift (also called a “visit”). Alternatively, they can use Ivrie (pronounced “ivory”), to clock in and out with a phone call from the employer’s phone.

Evvie and Ivrie capture the 6 key data elements required of EVV.

Tracked Data



Who receives service



Who provides service



Service provided



Location of service



Date of service



Time In / Time Out

How EVV Works

Caregivers use the Evvie web app or mobile app (available for smartphone & tablet) to electronically record their start and end times of each work shift (also called a “visit”). Alternatively, they can use Ivrie (pronounced “ivory”), to clock in and out with a phone call from the employer’s phone.

Evvie and Ivrie capture the 6 key data elements required of EVV.

Tracked Data



Who receives service



Location of service



Who provides service



Type of Service provided



Date of service



Time In / Time Out

What Is EVV?

The Basics

Introducing EVV

Introducing EVV

Evvie - How to set up an email

How to set up an email

Evvie - Terms to know

Terms to know

Evvie - FAQs

Frequently Asked Questions

Evvie Mobile & Web App

Clock in/out using a smart phone or tablet, and make adjustments on the Evvie portal web app.

Evvie Video Training

FMS One

<img decoding="async" width="1280" height="720" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163714/FMS-One.jpg" alt="FMS One" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163714/FMS-One.jpg 1280w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163714/FMS-One-980x551.jpg 980w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163714/FMS-One-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1280px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2864" />

FMS One Account

Setup and login

Evvie Video #1 - How to use the Evvie Mobile App

<img decoding="async" width="900" height="506" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164226/Evvie-Basics-Series-1.jpg" alt="Evvie Video #1 - How to use the Evvie Mobile App" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164226/Evvie-Basics-Series-1.jpg 900w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164226/Evvie-Basics-Series-1-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2868" />

Evvie Video Series #1

How to use the Evvie Mobile App

Evvie Video #2 - How to View & Approve Shifts in the Evvie Portal Web App

<img decoding="async" width="900" height="506" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164529/Evvie-Basics-Series-Video-2.jpg" alt="Evvie Video #2 - How to View & Approve Shifts in the Evvie Portal Web App" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164529/Evvie-Basics-Series-Video-2.jpg 900w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164529/Evvie-Basics-Series-Video-2-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2869" />

Evvie Video Series #2

How to View & Approve Shifts in the Evvie Portal

FMS One

<img decoding="async" width="1280" height="720" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163714/FMS-One.jpg" alt="FMS One" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163714/FMS-One.jpg 1280w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163714/FMS-One-980x551.jpg 980w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163714/FMS-One-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1280px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2864" />

FMS One Account

Setup and login

Evvie Video #1 - How to use the Evvie Mobile App

<img decoding="async" width="900" height="506" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164226/Evvie-Basics-Series-1.jpg" alt="Evvie Video #1 - How to use the Evvie Mobile App" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164226/Evvie-Basics-Series-1.jpg 900w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164226/Evvie-Basics-Series-1-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2868" />

Evvie Video Series #1

How to use the Evvie Mobile App

Evvie Video #2 - How to View & Approve Shifts in the Evvie Portal Web App

<img decoding="async" width="900" height="506" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164529/Evvie-Basics-Series-Video-2.jpg" alt="Evvie Video #2 - How to View & Approve Shifts in the Evvie Portal Web App" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164529/Evvie-Basics-Series-Video-2.jpg 900w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164529/Evvie-Basics-Series-Video-2-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2869" />

Evvie Video Series #2

How to View & Approve Shifts in the Evvie Portal

Evvie Video #3 - How to Deny a Shift and Adjust a Shift in the Evvie portal Web App

<img decoding="async" width="1198" height="674" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30095958/Evvie-Video-3-How-to-Deny-a-Shift-and-Adjust-a-Shift-in-the-Evvie-portal-Web-App.jpeg" alt="Evvie Video #3 - How to Deny a Shift and Adjust a Shift in the Evvie portal Web App" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30095958/Evvie-Video-3-How-to-Deny-a-Shift-and-Adjust-a-Shift-in-the-Evvie-portal-Web-App.jpeg 1198w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30095958/Evvie-Video-3-How-to-Deny-a-Shift-and-Adjust-a-Shift-in-the-Evvie-portal-Web-App-980x551.jpeg 980w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30095958/Evvie-Video-3-How-to-Deny-a-Shift-and-Adjust-a-Shift-in-the-Evvie-portal-Web-App-480x270.jpeg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1198px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2893" />

Evvie Video Series #3

How to Deny/Adjust a Shift in the Evvie Web Portal

Evvie Video #3 - How to Deny a Shift and Adjust a Shift in the Evvie portal Web App

<img decoding="async" width="1198" height="674" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30095958/Evvie-Video-3-How-to-Deny-a-Shift-and-Adjust-a-Shift-in-the-Evvie-portal-Web-App.jpeg" alt="Evvie Video #3 - How to Deny a Shift and Adjust a Shift in the Evvie portal Web App" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30095958/Evvie-Video-3-How-to-Deny-a-Shift-and-Adjust-a-Shift-in-the-Evvie-portal-Web-App.jpeg 1198w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30095958/Evvie-Video-3-How-to-Deny-a-Shift-and-Adjust-a-Shift-in-the-Evvie-portal-Web-App-980x551.jpeg 980w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30095958/Evvie-Video-3-How-to-Deny-a-Shift-and-Adjust-a-Shift-in-the-Evvie-portal-Web-App-480x270.jpeg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1198px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2893" />

Evvie Video Series #3

How to Deny/Adjust a Shift in the Evvie Web Portal

How to Create Manual Shifts in the Evvie portal Web App

<img decoding="async" width="900" height="506" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164723/Evvie-Basics-Series-4.jpg" alt="How to Create Manual Shifts in the Evvie portal Web App" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164723/Evvie-Basics-Series-4.jpg 900w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164723/Evvie-Basics-Series-4-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2870" />

Evvie Video Series #4

How to Create Manual Shifts in the Evvie Web Portal

How to Create Manual Shifts in the Evvie portal Web App

<img decoding="async" width="900" height="506" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164723/Evvie-Basics-Series-4.jpg" alt="How to Create Manual Shifts in the Evvie portal Web App" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164723/Evvie-Basics-Series-4.jpg 900w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164723/Evvie-Basics-Series-4-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 900px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2870" />

Evvie Video Series #4

How to Create Manual Shifts in the Evvie Web Portal

Evvie Quick Start Guides

For Caregivers / Workers / Employees

Evvie - How to set up your FMS One account

<img decoding="async" width="938" height="1218" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30093542/Thumb-How-to-set-up-fmsone-account.png" alt="Evvie - How to set up your FMS One account" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30093542/Thumb-How-to-set-up-fmsone-account.png 938w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30093542/Thumb-How-to-set-up-fmsone-account-480x623.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 938px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2892" />

FMSOne Account – Set up and log in

How to download the Evvie mobile app

How to Download the Evvie Mobile App

How to use the Evvie mobile app

How to Use the Evvie Mobile App

Evvie - How to set up your FMS One account

How to Adjust a Shift in the Evvie Web App

For Participants / Consumers / Employers

Evvie - How to set up your FMS One account

<img decoding="async" width="938" height="1218" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30093542/Thumb-How-to-set-up-fmsone-account.png" alt="Evvie - How to set up your FMS One account" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30093542/Thumb-How-to-set-up-fmsone-account.png 938w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/30093542/Thumb-How-to-set-up-fmsone-account-480x623.png 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) 938px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2892" />

FMSOne Account – Set up and log in

How to approve a shift in the Evvie web app

How to Approve a Shift in the Evvie Web App

How to create a shift in the Evvie web app

How to Create a Manual Shift in the Evvie Web App

Ivrie Telephonic Visit Verification

Clock in/out with a phone call from the employer’s phone.

Ivrie Video Training

Telephonic Visit Verfication (TVV) Video

<img decoding="async" width="1920" height="1080" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication.jpg" alt="Telephonic Visit Verfication (TVV) Video" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication.jpg 1920w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication-1280x720.jpg 1280w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication-980x551.jpg 980w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2866" />

Ivrie Telephonic Visit Verification Training Video

Review & Approve Shifts

<img decoding="async" width="1280" height="720" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164025/Review-Approve-Shifts.jpg" alt="Review & Approve Shifts" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164025/Review-Approve-Shifts.jpg 1280w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164025/Review-Approve-Shifts-980x551.jpg 980w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164025/Review-Approve-Shifts-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1280px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2867" />

Ivrie Employer Shift Review and Approval Training Video

Telephonic Visit Verfication (TVV) Video

<img decoding="async" width="1920" height="1080" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication.jpg" alt="Telephonic Visit Verfication (TVV) Video" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication.jpg 1920w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication-1280x720.jpg 1280w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication-980x551.jpg 980w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29163831/Telephonic-Visit-Verfication-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) and (max-width: 1280px) 1280px, (min-width: 1281px) 1920px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2866" />

Ivrie Telephonic Visit Verification Training Video

Review & Approve Shifts

<img decoding="async" width="1280" height="720" src="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164025/Review-Approve-Shifts.jpg" alt="Review & Approve Shifts" srcset="https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164025/Review-Approve-Shifts.jpg 1280w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164025/Review-Approve-Shifts-980x551.jpg 980w, https://faforms.s3.ca-central-1.amazonaws.com/wp-content/uploads/2023/03/29164025/Review-Approve-Shifts-480x270.jpg 480w" sizes="(min-width: 0px) and (max-width: 480px) 480px, (min-width: 481px) and (max-width: 980px) 980px, (min-width: 981px) 1280px, 100vw" class="et-waypoint et_pb_animation_off et_pb_animation_off_tablet et_pb_animation_off_phone wp-image-2867" />

Ivrie Employer Shift Review and Approval Training Video

Ivrie Quick Start Guides

For Caregivers / Workers / Employees

How to Call in/Out using Ivrie

How to Call In/Out using Ivrie

For Participants / Consumers / Employers

How to Approve Lock an Ivrie Shift

How to Approve Locking an Ivrie Shift

Questions?

Contact the EVV Helpdesk:

evv@fiscalassistance.org
608.733.6258

Rep Payee Services

Rep Payee Forms